Subscription & Billing Terms

These Subscription & Billing Terms ("Subscription Terms") are part of the Allergy Detective AI Terms of Use and are governed by those Terms. Allergy Detective AI is operated by EXCELSIA GROUP LLC, located at 11582 SW Village Pkwy #518, Port St. Lucie, FL 34987, United States.

All subscription payments are processed by Stripe, our third-party payment processor. We do not store your full card details on our servers.

1. Subscription Tiers

1.1 Free Tier

The Free tier is available at no cost and includes:

• Unlimited logging of symptoms, foods, products, activities, environmental factors, and medications
• One (1) complimentary AI-assisted investigation per profile
• Basic trend visualization
• Single profile

The Free tier does not expire. You may continue using it indefinitely at no cost.

1.2 Allergy Detective Pro

The Pro tier is a paid subscription that includes everything in the Free tier, plus:

• Unlimited AI-assisted investigations
• Full potential trigger analysis with supporting and contradictory evidence
• Cross-reactivity observations and watch list suggestions
• Detective experiments (elimination and reintroduction tracking)
• Doctor Case File exports (PDF, CSV, JSON)
• Up to five (5) family profiles with isolated data
• Continuous Detective background monitoring
• Data export functionality

2. Pricing

All prices are in U.S. dollars (USD). Prices may change at any time, but any change will not affect an active subscription until its next renewal date.

3. Billing and Renewal

When you subscribe to Allergy Detective Pro, your selected payment method is charged immediately, and your subscription begins on the date of purchase.

• Monthly subscriptions renew automatically each month on the same calendar date as your original purchase until cancelled
• Annual subscriptions renew automatically each year on the same calendar date as your original purchase until cancelled
• Renewal charges are processed through Stripe using the payment method on file
• You will receive an email receipt from Stripe for each charge
• If a renewal payment fails, we will attempt to process it again. If the payment cannot be completed, your Pro access may be suspended until the issue is resolved

4. Free Trial and Promotional Pricing

From time to time, we may offer free trials or promotional pricing. If you participate in a free trial:

• Your trial period begins on the date you subscribe and lasts for the stated duration
• You will not be charged during the trial period
• Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan at the standard rate
• You can cancel at any time during the trial to avoid being charged

Promotional pricing applies only for the stated promotional period. After the promotional period ends, the subscription renews at the standard rate unless cancelled.

5. Cancellation

You can cancel your Pro subscription at any time:

• Cancel through the app: Use the subscription management options in Settings or the Pricing page
• Cancel through Stripe: If you subscribed through a Stripe checkout, you can also cancel directly through your Stripe customer portal

When you cancel:

• Your subscription remains active until the end of your current billing period
• You will not be charged for the next billing cycle
• You retain full Pro access until the end of your current paid period
• After cancellation takes effect, your account reverts to the Free tier
• Your data is preserved — you do not lose any logged information when downgrading

6. Refunds

We want you to be satisfied with Allergy Detective Pro. Our refund policy is as follows:

• Monthly subscriptions: You may request a full refund within seven (7) days of your most recent monthly charge, provided you have not previously received a refund for the same subscription
• Annual subscriptions: You may request a full refund within fourteen (14) days of your most recent annual charge, provided you have not previously received a refund for the same subscription
• Free trials: Since no charge is made during a trial, no refund is necessary if you cancel before the trial ends

To request a refund, contact us through the in-app support or contact form with your account email and subscription details. Refunds are processed back to the original payment method through Stripe and may take several business days to appear.

Refunds are not available for partial billing periods after the refund window has passed.

7. Plan Changes and Feature Access

We may add, remove, or modify features available in each tier at any time. If we materially reduce the features available in your paid tier, we will notify you and you may request a pro-rata refund for the remaining billing period.

If your subscription expires or is cancelled, your account reverts to the Free tier. Data created while on the Pro tier (such as AI analyses, experiments, and Doctor Case Files) is preserved but may not be accessible until you resubscribe.

8. Payment Processing

All payments are processed by Stripe. By subscribing, you authorize Stripe to charge your payment method for the subscription fees described in these Terms. Stripe's terms of service and privacy policy also apply to your payment transactions. We do not store your full card number, CVV, or other sensitive payment details.

9. Taxes

Subscription prices may be subject to applicable taxes (such as sales tax or VAT) depending on your jurisdiction. Any applicable taxes will be added to your charge and shown on your Stripe receipt.

10. Changes to Pricing

We may change our subscription prices at any time. Price changes take effect at your next renewal date following the change. We will notify you of any price increase at least thirty (30) days before it takes effect. If you do not agree to the new price, you may cancel before the renewal date to avoid being charged at the new rate.

11. Contact Us

If you have questions about your subscription, billing, or these Subscription Terms, you can reach us through the in-app support or contact form. Our mailing address is:

EXCELSIA GROUP LLC
11582 SW Village Pkwy #518
Port St. Lucie, FL 34987
United States